3/24/2023 0 Comments Skype call droppingThey will receive call queue name and caller’s ID, and then can choose to pick up or not. When the Maximum Concurrent Calls or Timeout is reached, you can figure the following options:įor the callee (recipient) of the call, the Agent will receive certain information immediately. An example would be “Thank you for calling PEI, we are connecting you to the next available agent.” The caller is then connected to an agent based on agent availability. Each Call Queue will need to have a customized greeting built, as it doesn’t come with a default message. Now let’s get into the caller’s experience. Maximum Queue size and maximum allowed call wait time are configurable and can setup overflow or timed-out calls to go to another Call Queue, Auto Attendant, Voicemail or Users.ĭifferences between Skype for Business 2015 Hunt Groups & Skype for Business Online Call Queues Currently, the solution allows organizations to designate up to 50 Agents in the Call Queue.Have the ability to automatically distribute the waiting calls in First In, First Out (FIFO) manner to the available agents. They can accept up to 200 calls per instance and queues up calls to be serviced.
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